UIS/SAIS Issue Escalation Procedure (IEP)


For issues encountered when using the UIS/SAIS, please follow the instructions below in contacting UIS/SAIS support.

Step 1: User informs the CU IT Office/Data Center about the technical issue.

Step 2: CU IT Office/Data Center provides technical assistance to User. If resolved, User is informed of the resolution. Otherwise, go to Step 3.

Step 3: CU IT Office/Data Center escalates issue to ITDC UIS/SAIS Team (via email, phonecall, skype, VoIP line).

Step 4: ITDC UIS/SAIS Team provides technical assistance by looking into the reported issue.

Step 5: Once resolved, ITDC UIS/SAIS Team informs User and CU IT Office/Data Center about the resolution of issue.

Step 6: End of Process.

HRIS Support:

HRIS Team - [email protected]
System HRDO - [email protected]
Diliman HRDO - [email protected] or [email protected]
Los Banos HRDO - [email protected]
Manila HRDO - [email protected]
Visayas HRDO- [email protected]
Open University HRDO - [email protected]
Mindanao HRDO - [email protected]
Baguio HRDO - [email protected]
Cebu HRDO - [email protected]
PGH HRDD - [email protected]


SAIS Support:

UP Los Baños
OUR
(049) 536-2553 / (049) 536-2426
[email protected]
SAIS
[email protected]

UP Manila
OUR
(02) 524-0534 / (02) 523-9608
[email protected].edu.ph / [email protected]
IMS
(02) 526-2265
[email protected]

UP Cebu
OUR
(032) 232-8185 loc 120
[email protected]

UP Baguio
OUR
(074) 442-5592
[email protected]


FMIS Support:

UP Baguio
UP Baguio Systems and Network Office
[email protected]
(074) 444-8606

UP Manila
Information Management Service (IMS)
[email protected]
(02) 526-2265

UP Cebu
Information Technology Center
[email protected]
(032) 233-8203 loc 202

UP Los Baños
Information Technology Center
[email protected]
(049) 536-2886 VoIP 103