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What is Microsoft 365?

Microsoft 365 is an account that is available to all currently enrolled students and currently employed faculty and REPS of the University. It offers services which include email and browser-accessible Office applications.

With Microsoft 365, you can enjoy the following perks:

  1. Browser-accessible Office applications.
  2. Storage: Each account has an email storage of 50GB and OneDrive storage of 1TB.
  3. ONLY STUDENTS, FACULTY, and REPS can download licensed Microsoft Office software, and Power BI (Business Intelligence) software.

NOTE: Users must already have their UP Mail (@up.edu.ph) account for them to request their Microsoft 365 account.

How can you get your individual Microsoft 365 account?

  1. Open your browser and go to https://mail.up.edu.ph
  2. Log in using your UP Mail Account.
  3. Open a new browser tab and access this link: https://bit.ly/office365request. Fill out the request form and click “Submit”. Please note that ONLY account holders of the UP Mail (@up.edu.ph) can access the link.
  4. Wait for your Microsoft 365 account as this will be sent to your UP Mail. Please note that these requests are batch-processed.

Our office/unit needs a Microsoft 365 account, what is the process for this request?

To request for an office/unit account, you will submit an official letter of request to the ITDC Director. You can use this template: MS 365 for Offices/Units - Letter of Request Template

The letter of request must be submitted to ITDC-Director via the UP Document Routing System (DRS).

What if I have already filled out the form and have not yet received my Microsoft 365 account after 2-3 working days?

First, kindly check the Spam folder of your UP Mail. The Microsoft 365 credentials are sent in bulk during batch processing, and sometimes Google mistakes the emails as spam. Check your spam folders to see if your Microsoft 365 account details have already been sent there.

If not, you may file a ticket at the UP System ICT Support and request for a follow-up regarding the status of your account.

What applications are available if I have a Microsoft 365 account?

There are two (2) types of Microsoft 365 applications that are available: 1) online applications, and 2) standalone applications.

These are the available online applications:

  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS OneNote
  • MS Outlook
  • MS Teams
  • OneDrive
  • MS Forms
  • MS Sharepoint
  • MS Calendar
  • MS Planner

These are the standalone applications (ONLY FOR FACULTY, REPS and STUDENTS):

  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS OneNote
  • MS Outlook
  • MS Teams

Online applications can be accessed by going to portal.office.com and signing in with your @outlook.up.edu.ph account. You need to first secure your Microsoft 365 account BEFORE you can access these online applications.

Standalone applications, on the other hand, can be downloaded and installed in your desktop PCs, tablets, and smartphones. However, NOT all UP users have access to the standalone applications. Microsoft has only allowed students, faculty members, and REPS to download applications. Please refer to the question "Who are allowed to download and use the standalone MS applications such as MS Word, MS Excel, and others?" found below for more details.

Who can have Microsoft 365 accounts?

The following UP users can have Microsoft 365 accounts:

  • Students
  • Faculty and REPS
  • Administrative Staff
  • Offices/units



Can I download the standalone Microsoft applications such as MS Word, MS Excel, and others?

If you are a UP STUDENT, FACULTY MEMBER, or REPS, yes you are allowed to download the standalone MS applications from Microsoft 365. If you are not in any of these categories, you are NOT ALLOWED to download these standalone applications, as per our license with Microsoft.

Who are allowed to download and use the standalone MS applications such as MS Word, MS Excel, and others?

Currently, only UP STUDENTS, FACULTY MEMBERS, and REPS are authorized to download the standalone MS applications from Microsoft 365.

I am NOT a UP student, faculty member, nor REPS. Am I allowed to download the standalone MS applications?

Unfortunately, you ARE NOT AUTHORIZED to download them as of this time. Currently, only UP STUDENTS, FACULTY MEMBERS, and REPS are authorized to download the standalone MS applications from Microsoft 365.

What are the standalone MS applications available to UP students, faculty members, and REPS in Microsoft 365?

The MS applications available to students, faculty, and REPS from Microsoft 365 are as follows:

  • MS Word
  • MS Excel
  • MS Powerpoint
  • MS OneNote
  • MS Outlook
  • MS Teams

I have files in Google Drive and I want to transfer them to Microsoft 365 OneDrive. How do I transfer?

You can start downloading your UP Google Account data by reading and following the details in this link: How to download your Google data. This link includes instructions on:

  • Selecting data to include in your Google download archive;
  • Customizing your Google archive format for Microsoft 365 OneDrive; and
  • Uploading to OneDrive.

What is the storage limit of the Microsoft 365 account?

In Microsoft 365, the email storage is 50GB and OneDrive storage is 1TB.

How many devices is the limit for installing Microsoft 365 applications?

You can download and install MS Office applications in up to FIVE (5) PCs or Macs (computer desktops or laptops), FIVE (5) tablets, and FIVE (5) smartphones. Note the limit of five (5) for each type of device. You cannot, for example, install the applications in 6 different computer desktops/laptops, as the limit is only 5.

How do I install Microsoft 365 applications on my computer/laptop?

To install Microsoft 365 applications in a Windows or Mac computer/laptop, you can read and follow the instructions found in this link: Sign in to Microsoft 365 account to download and install Office on a PC or Mac

How can I reset the password for my UP Microsoft 365 account?

If you lost or forgot your Microsoft 365 account password, you can simply reset your password on your own. Go to this Microsoft link: https://passwordreset.microsoftonline.com/. Here, read and follow the instructions to help you get back in your account.

How can I change the mobile phone number for the 2-step verification process for my Microsoft 365 account?

For assistance on this matter, please contact the UP System ICT Support at https://ictsupport.up.edu.ph/.

How can I update the display name of my Microsoft 365 account?

For assistance on this matter, please contact the UP System ICT Support at https://ictsupport.up.edu.ph/.

How can I change the CU name of my Microsoft 365 account?

For assistance on this matter, please contact the UP System ICT Support at https://ictsupport.up.edu.ph/.

Will my Microsoft 365 account be deactivated once I am no longer a student/faculty/staff of the University?

Yes, your Microsoft 365 account will be deactivated when you are no longer connected to UP.

Can UP Alumni also get a Microsoft 365 account?

Currently, no. Microsoft 365 accounts are not available for alumni as of this time.

For further inquiries and concerns about Microsoft 365, please contact us at the UP System ICT Support at https://ictsupport.up.edu.ph/.