What is UP Mail?

The UP Mail (@up.edu.ph) is an email service available to all currently enrolled UP students and employed faculty and staff (whether regular, contractual or ICS (Individual Contract of Service), and offices in partnership with Google.

Is the @UP Mail different from the @upd, @upm, @uplb, etc.?
Each constituent university has its own webmail service for employees and students. Such email service is maintained by each CU’s respective Computer Center or IT office and they have the liberty to maintain such service depending on its mandate. UP Mail is different from these emails in such a way that it is used as the official access to the Core Information Systems, with simplified domain name (@up.edu.ph) and standard to all CUs.

Perks of Using UP Mail
  • Greater file storage and file sharing capability – Unlimited file storage for Google Drive
  • Professionalism and Institutional Identity – UP Mail is recommended for submission of papers to local and international conferences and sending invitation for UP events
  • Collaboration Tools
  • No Advertisement – stricter spam filter
  • Mobility – UP Mail account can be used across all UP campuses

    up mail graphics

Online Request for UP Mail Account (Contact details)

Email your UP Mail Account request to your campus/CU's IT office:


How to Request for UP Mail Account (INCOMING FRESHMEN, GRADUATE STUDENTS, AND CONTINUING STUDENTS)
  • Send your request through an email to your campus' Computer Center or IT Office.
  • You will be asked to fill-out a Google Form.
  • Fill-out the said form correctly and accurately.
  • Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).

How to Request for UP Mail Account (CONTINUING STUDENTS ONLY)
  • Send your request through an email to your campus' Computer Center or IT Office.
  • Attach a copy/image of your UP student ID and latest Form 5 in the email.
  • You will be asked to fill-out a Google Form.
  • Fill-out the said form correctly and accurately.
  • Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).

How to Request for UP Mail Account (EMPLOYEES)
  • Send your request through an email to your CU's Computer Center or IT Office.
  • Attach a copy/image of your UP employee ID for regular/contractuals or Contract of Service (COS) for Non-UP Contractuals in the email. In the absence of COE and COS, appointment documents may also be attached.
  • You will be asked to fill-out a Google Form.
  • Fill-out said form correctly and accurately.
  • Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).

How to Request for UP Mail Account (OFFICES)

ONLINE:
For those requesting for UP Mail accounts for Offices, an official request letter is required. Said letter of request must be addressed to the ITDC Director, and the contents should indicate the following:

  • the preferred username for the UP Mail account
  • the contact person/s of those will manage the account
  • the UP Mail of said person/s
  • the purpose of obtaining said account
  • endorsement of the head of unit

Please note that we follow a standard naming of accounts per CU:

Send a copy of the letter of request to https://ictsupport.up.edu.ph/.

How to Reset your UP Mail Password


ONLINE:

WALK IN:
Visit our Helpdesk Team at Room 308, Vidal A. Tan Hall Quirino Ave. Cor. Velasquez Street, UP Diliman. Our office is open on weekdays from 8AM to 5PM. Present your UP employee/student ID (and/or Form 5 if a student) to our Helpdesk officer for verification.

Q: What if I have already filled out the form and have not yet received my UP Mail account after 2-3 working days?


A: First, kindly check your spam folder. The UP Mail credentials are sent in bulk during batch processing, and sometimes Google mistakes the emails sent as spam. Please check your spam folders and check to see if your UP Mail account details have already been sent there.

If not, you may send a request to ICT Technical Support at https://ictsupport.up.edu.ph/ and request for a follow-up regarding the status of your account. For questions regarding UP Mail and/or follow up on requests, you may call us at (02) 376-3100. UP ITDC office is open from Monday to Friday, 8:00 AM – 5:00 PM (except on holidays).



Once you have your new UP Mail account, immediately set up your password recovery options by following the instructions here: UP Mail Account: Set up Your Password Recovery