What is UP Mail?

The UP Mail (@up.edu.ph) is an email service available to all currently enrolled UP students and employed faculty and staff (whether regular, contractual or ICS (Individual Contract of Service), and offices in partnership with Google.

Is the @UP Mail different from the @upd, @upm, @uplb, etc.?
Each constituent university has its own webmail service for employees and students. Such email service is maintained by each CU’s respective Computer Center or IT office and they have the liberty to maintain such service depending on its mandate. UP Mail is different from these emails in such a way that it is used as the official access to the Core Information Systems, with simplified domain name (@up.edu.ph) and standard to all CUs.

Perks of Using UP Mail

• File storage and file sharing capability with Google Drive
• Professionalism and Institutional Identity – UP Mail is recommended for submission of papers to local and international conferences and sending invitation for UP events
• Collaboration Tools
• No Advertisement – stricter spam filter

• Mobility – UP Mail account can be used across all UP campuses
  
  

  

Online Request for UP Mail Account (Contact details)

Email your UP Mail Account request to your campus/CU's IT office:

• UP Diliman: [email protected], [email protected], or [email protected]
• UP Manila: [email protected] or [email protected]
• UP Los Baños: [email protected] or [email protected]
• UP Mindanao: [email protected], [email protected]
• UP Baguio: [email protected]
• UP Cebu: [email protected]
• UP Open University: [email protected]
• UP Visayas: [email protected]

How to Request for UP Mail Account (INCOMING FRESHMEN, GRADUATE STUDENTS, AND CONTINUING STUDENTS)

• Send your request through an email to your campus' Computer Center or IT Office.
• You will be asked to fill-out a Google Form.
• Fill-out the said form correctly and accurately.
• Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).
  
  

How to Request for UP Mail Account (CONTINUING STUDENTS ONLY)

• Send your request through an email to your campus' Computer Center or IT Office.
• Attach a copy/image of your UP student ID and latest Form 5 in the email.
• You will be asked to fill-out a Google Form.
• Fill-out the said form correctly and accurately.
• Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).
  
  

How to Request for UP Mail Account (EMPLOYEES)

• Send your request to your local HRDO. Only those who will be endorsed by the HRDO will be allowed to have UP Mail accounts. The HRDO will then forward the endorsement for UP Mail creation to your CU's Computer Center or IT Office.
• You will be asked to fill-out a Google Form.
• Fill-out said form correctly and accurately.
• Your UP Mail account credentials will be sent directly to your personal email address (the one you indicated in the Google Form).
  
  

How to Request for UP Mail Account (OFFICES)

ONLINE:
For those requesting for UP Mail accounts for Offices, an official request letter is required. Said letter of request must be addressed to the ITDC Director, and the contents should indicate the following:

• the preferred username for the UP Mail account
• the person/staff assigned to manage the UP Mail account (kindly take note that there should be only one (1) person/staff assigned to be the manager of the requested UP Mail account)
• the UP Mail of said person
• the purpose of obtaining said account
• endorsement of the head of unit (Head/Director of the main office/unit)

Please note that we follow a standard naming of accounts per CU:

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected] OR (preferred username)[email protected]

• (preferred username)[email protected]

Send a copy of the letter of request to ITDC via the Document Tracking System (DRS).

If your office is yet to secure your DRS account, please refer to this online FAQ: Document Routing System FAQ

You may send your official request letter to the ITDC office in the DRS.

How to Reset your UP Mail Password

If you have provided a secondary email or mobile phone number, you can initiate the password reset without the need to contact your CU IT Office.

ONLINE:

• Please contact your CU IT Office.

• For UP System employees, please send a request to ICT Technical Support at https://ictsupport.up.edu.ph/.

  
  
  

Q: What if I have already filled out the form and have not yet received my UP Mail account after 2-3 working days?

A: First, kindly check your spam folder. The UP Mail credentials are sent in bulk during batch processing, and sometimes your email provider mistakes the emails sent as spam. Please check your spam folders and check to see if your UP Mail account details have already been sent there.

If not, you may send a request to ICT Technical Support at https://ictsupport.up.edu.ph/ and request for a follow-up regarding the status of your account. For questions regarding UP Mail and/or follow up on requests, please contact your CU IT Office.

Once you have your new UP Mail account, immediately set up your password recovery options by following the instructions here: UP Mail Account: Set up Your Password Recovery