The UP Mail (@up.edu.ph) is an email service available to all currently enrolled UP students and employed faculty and staff (whether regular, contractual or ICS (Individual Contract of Service), and offices in partnership with Google.
Is the @UP Mail different from the @upd, @upm, @uplb, etc.?
Each constituent university has its own webmail service for employees and students. Such email service is maintained by each CU’s respective Computer Center or IT office and they have the liberty to maintain such service depending on its mandate. UP Mail is different from these emails in such a way that it is used as the official access to the Core Information Systems, with simplified domain name (@up.edu.ph) and standard to all CUs.
Mobility – UP Mail account can be used across all UP campuses
Email your UP Mail Account request to your campus/CU's IT office:
For those requesting for UP Mail accounts for Offices, an official request letter is required. Said letter of request must be addressed to the ITDC Director, and the contents should indicate the following:
Please note that we follow a standard naming of accounts per CU:
(preferred username)[email protected]
Send a copy of the letter of request to ITDC-Director via the UP Document Routing System (DRS).
If your office is yet to secure your DRS account, please refer to this online FAQ: Document Routing System FAQ
When you log in to your UP Mail account for the first time, you will be prompted to activate your 2-Step-Verification. Make sure to complete this, and do not skip this step, as the 2-Step-Verification required for UP Mail accounts.
Once you have your new UP Mail account, immediately set up your password recovery options (recovery email/number and backup codes) by following the instructions here: UP Mail Account: Set up Your Password Recovery
If you have set up your recovery email/mobile phone number and/or backup codes, you can initiate the password reset without the need to contact your CU IT Office. Learn about the password recovery here: UP Mail Account: Set up Your Password Recovery
If you were not able to set up your recovery email/number or backup codes, please contact your CU IT Office for assistance.
For UP System employees, please send a request to ICT Technical Support at https://ictsupport.up.edu.ph/.
A: First, kindly check your spam folder. The UP Mail credentials are sent in bulk during batch processing, and sometimes your email provider mistakes the emails sent as spam. Please check your spam folders and check to see if your UP Mail account details have already been sent there.
If not, you may send a request to ICT Technical Support at https://ictsupport.up.edu.ph/ and request for a follow-up regarding the status of your account. For questions regarding UP Mail and/or follow up on requests, please contact your CU IT Office.