Please be informed that the "@up.edu.ph" domain enforces Two-Factor Authentication in compliance with Memo No. TJH_2019-07A. To view the memo, click HERE.
Some UP Mail users may experience difficulty in logging on to their UP Mail accounts. This error occurs because 2-Step Verification, which is required to protect official university communications, has not been activated within the alotted time period.
If you were not able to activate 2-Step Verification and are currently locked out of your UP Mail account, please send an email to your constituent unit's IT Office:
Please note that you have to use the appropriate email subject for your request:
Include your relevant information on the email body, as seen in the example below:
For personnel handling multiple UP Mail accounts (personal and college/department/unit email accounts), you would need to send a request for Back-Up verification code for EACH ACCOUNT. Please make sure that you have regained access of your official UP Mail first. You would need to send each succeeding institutional email request using your official UP Mail account. See example below:
The Helpdesk can only generate backup codes for ONE ACCOUNT PER EMAIL REQUEST. For additional accounts, please send another request email, following the format above.
Once your email has been sent to the Helpdesk, please wait for their reply with either your back-up verification code only or your password reset link and back-up verification code. Follow the instructions below to regain access to your UP Mail account:
Remember to activate 2-Step Verification to prevent further instances of being locked out of your accounts.
For more concerns about your 2-Step Verification for your UP Mail, please contact the Computer Center/IT Office of your campus/CU:
UP Baguio: Systems and Network Office
UP Cebu: Information Technology Center
UP Diliman: University Computer Center
UP Los Banos: Information Technology Center
UP Manila: Information Management Service (IMS)
UP Mindanao: Information Technology Office
[email protected] or [email protected]
UP Open University
UP Visayas: Data and Information Systems Program