Securing Your UP Mail Account if Your Device is Lost

To secure your UP Mail account if your device is lost, you should act quickly to prevent unauthorized access. UP Mail is powered by Google Workspace, so the steps are similar to securing a regular Google account:

Immediate Actions

  • Change your UP Mail password right away from another device. This will automatically sign out your lost device from UP Mail.
  • Enable Multi-Factor Authentication (MFA) if you haven’t already. This adds an extra layer of protection beyond your password.
  • Check your account activity in Google Account → Security → “Your devices.” Remove or sign out from the lost device.

Device-Level Security

  • If it’s a phone or tablet, use Google’s Find My Device (Android) or Apple’s Find My iPhone (iOS) to remotely lock or erase it.
  • For laptops, you can’t remotely lock them via Google, but changing your password ensures UP Mail access is blocked.

Additional Safeguards

  • Check if your UP Mail address has been compromised using haveibeenpwned.com (this is a reliable website that allows you to search their database to check if your email address has been compromised.)
  • Update passwords for other accounts linked to your UP Mail (e.g., Microsoft 365, social media, banking).
  • Notify your local CU IT office if you suspect your account has been accessed. They can provide institutional support. See your local CU IT Office's contact details here.

Key Risks to Watch

  • Unauthorized access to sensitive UP records or communications.
  • Phishing attempts if attackers use your UP Mail identity.
  • Identity theft if personal data stored in your email is exposed.

How to remotely secure your UP Mail (Google Workspace) account if your device is lost

These steps are done through your Google Account settings:


Step 1: Change Your Password

  • Go to Google Account Security.
  • Under “Signing in to Google”, select Password.
  • Enter a new strong password. This will immediately sign out your lost device from UP Mail.

Step 2: Sign Out Lost Device

  • In the same Security section, scroll to “Your devices.”
  • Click Manage devices.
  • Find the lost device → select Sign out. This prevents anyone with your device from accessing UP Mail.

Step 3: Enable Two-Factor Authentication (2FA)

  • In Security, go to “2-Step Verification.”
  • Turn it on and set up either:
    1. Google Authenticator app
    2. SMS/phone prompt
    3. Backup codes (store them safely)

Step 4: Secure the Device Itself

  • Android: Use Find My Device to lock or erase it.
  • iPhone/iPad: Use Find My iPhone to lock or erase it.
  • Laptop: Change your password and remove the device from Google Account. If you had disk encryption enabled, your files are safer.

Step 5: Monitor Account Activity

  • In Google Account → Security → Recent security activity, check for suspicious logins.
If you see unknown access, report it immediately to the UP System ICT Support